IMPORTANT NOTE! We DO
NOT share your personal information with anyone other than
the hotel you have selected and your credit card company.
Terms and Conditions:
Hotel Experts LLC Trading as ACHotelExperts.com
takes the privacy of our site visitors and customers very
seriously and provides you with security and protection. Please
read below to see how we address the information we collect from
you and how we use that information. If you have additional
questions that are not answered after reading this document
please click here,
click here to contact us.
Personally identifiable information:
This is information that personally identifies one individual
website visitor from another. This information is voluntarily
provided to us by our customers and is used by us for the
purpose of fulfilling requests, inquiries or travel service
orders. ACHotelExperts.com does not rent or sell any
of this information to anyone.
Aggregate user and tracking information:
This information gives us data on how our customers and site
visitors use our website and our products offered. This data is
anonymous in nature and does not contain any personally
identifiable information. We use this information to ensure that
our website, e-mails and marketing efforts continue to appeal
and be relevant to our customers.
Information we collect about you.
ACHotelExperts.com only collects personally identifiable
information that you voluntarily provide. ACHotelExperts.com
only requires personally identifiable information from you when
it’s needed to complete your purchase, fulfill your order or
request, or when you voluntarily decide to register as a member
independent of a transaction. Examples of personally
identifiable information that you provide to us includes your:
address or postal address.
security ID number.
Birth. (For Casino Reward Card Sign Ups Only)
When you visit the ACHotelExperts.com website, our system
automatically collects some relevant information about your
visit using cookies, log analysis software and other aggregate
Tax Recovery Charge
The tax charge on
ACHotelExperts.com rate hotel other travel products transaction
is a recovery of all applicable transaction taxes (e.g. sales
and use, occupancy, room tax, excise tax, value added tax, etc)
that ACHotelExperts.compays to the vendors (e.g. hotels, golf
courses, box offices, etc.) in connection with your travel
ACHotelExperts.com is not the vendor collecting and
remitting said tax to the applicable tax authorities. The
vendors bill all applicable taxes to ACHotelExperts and
ACHotelExperts remits such tax directly to the vendor.
ACHotelExperts.com is not a co-vendor associated with the vendor
with whom we book or reserve our customer’s travel arrangements.
Taxability and the appropriate tax rate vary greatly by
location. ACHotelExperts.com actual tax cost paid to the vendor
may vary from the tax recovery charge, depending upon the rates,
taxability, etc. in effect at the time of the actual use of the
hotel, golf round, box office etc. by our customer.
Service Fee –
These fees cover the costs incurred by ACHotelExperts.com in
servicing your travel reservation.
Cookies are files that contain small amounts of data. If your
browser is configured to accept these files, they are stored on
your computer’s hard drive. ACHotelExperts.com uses these
data files when you visit our site to anonymously identify you.
By using cookies, ACHotelExperts.com is able to:
support and enhance your visit to our website.
you won’t see the same advertisements too often.
measure how many users view and navigate our site.
measure how effective our online marketing campaigns are
by refusing to accept a cookie, you will not be able to access
some pages or purchase certain travel services on
ACHotelExperts.com. Since most websites use some form of
restrict your access to certain information or product offerings
on those websites. Some ACHotelExperts.com cookie files
remain on your computer’s hard drive unless and until you
manually delete the file. ACHotelExperts.com cookie files
do not contain personally identifiable information or track an
individual users’ movement through our site.
An ACHotelExperts.com third-party advertiser cookie file may
also be placed on your hard drive during your visit to our
website. The purpose of these types of cookies is to collect
aggregate statistics about your visit to our website. These
cookies do not contain personally identifiable information or
track an individual users’ movement through our site.
Tracking scripts –
To measure the efficiency of our online advertising and marketing
campaigns that ACHotelExperts.com employs, we may also
allow third-party advertising companies to use a script or code
imbedded in the page to collect information about your visit.
This information is anonymous in nature. It only identifies
actions being performed on our website. It does not tie actions
back to any individual user of our website. No personally
identifiable information is collected during this process.
Certain ACHotelExperts.com marketing and confirmation
e-mails may also contain a single-pixel image file to detect
when and whether you’ve opened the e-mail. ACHotelExperts.com
may also track clicks from e-mail communications using an
internal or third-party tracking system. This information is
gathered in aggregate and is not used to identify individual
movements within our e-mails or through our website.
These tracking mechanisms are used to ensure that the
ACHotelExperts.com website and e-mails continue to provide
relevant information that is of interest and useful to our
Log file analysis –
ACHotelExperts.com also collects information from your computer
Information we measure, analyze and collect in this manner may
include: your IP address, screen resolution, operating system,
platform information, your URL click stream behavior (from
referring URL website, through ACHotelExperts.com
website, to and including URL of exiting website), date and time
of your click stream behavior, purchase behavior, click stream
patterns, e-mail address, ACHotelExperts.com user answer,
cookie information, session information (includes: page
interaction information, browser interaction information, page
response times, length of visits to individual pages, download
errors) and web browser software.
Though some personally identifiable information may be collected in
this process, the information collected is not used to track an
individual’s use through our website.
Errors and Omissions –
Expressly reserves the right to CORRECT any Pricing
Errors (including, without limitation, typographical or
display errors, incorrect hotel or supplier information) on our
websites and or pending reservations made under an incorrect
price. This right applies whether or not the order / booking has
been submitted, accepted and or confirmed and or your credit
card was charged. In the event of a correction to a
pending reservation, as your sole and exclusive remedy, we will
you the opportunity to keep your reservation at the corrected
price or at your option, we will cancel your reservation without
uses the information we collect –
ACHotelExperts.com may use your information, including personally
identifiable information, for business purposes including,
without limitation, for the following business purposes:
the quality of your ACHotelExperts.com visit.
your travel or entertainment related purchase.
your credit card when you make a purchase.
your credit card in the event that we issue you a refund.
your travel or entertainment related purchase.
you of any changes to the travel or entertainment product
that you have purchased.
marketing communications and purchase confirmations that you
have opted-in to or otherwise agreed to receive.
ACHotelExperts.com may use your non-personally
identifiable information it collects during your site visit,
during your interaction with our e-mails or during your
interaction with our third-party marketing efforts for other
purposes including without limitation, the following:
monitor how visitors and customers are using our site.
To be sure
that our website and e-mails continue to provide relevant
content that is interesting and useful to you.
and diagnose problems with our servers.
system administration needs.
Additionally, ACHotelExperts.com may use your information,
including personally identifiable information, for special
situations. Below are some examples of special situations:
disclosures to law enforcement agencies when required by
disclosures to law enforcement agencies and/or credit card
companies in cases of customer fraud or in other cases where
an individual poses a threat to the interests of
ACHotelExperts.com or its customers.
customer or credit card company disputes/inquiries.
In some cases, we may choose to buy or sell assets. In these
business transfers, customer information, including personally
identifiable information, is typically one of the business
assets that is transferred. Moreover, if ACHotelExperts.com,
or substantially all of its assets were acquired, or in the
unlikely event that ACHotelExperts.com goes out of
business or enters bankruptcy, customer information, including
personally identifiable information, would be one of the assets
that is transferred or acquired by a third party. You
acknowledge that such transfers may occur, and that any acquirer
of ACHotelExperts.com may continue to use your personally
identifiable information as set forth in this policy.
Note: Information we collect on how you use our
site does not include personally identifiable information unless
you choose to specifically provide us with such information.
This information can be used to display targeted advertising.
For example, if you complete a hotel purchase on our site ‘ we
may display an advertisement on your confirmation page for a
different product such as a show or tour. We do not use
personally identifiable information to deliver such targeted
What you’ll receive from ACHotelExperts.com
ACHotelExperts.com believes that open and honest communication with
our customers is an important part of a positive experience. We
only want to send you e-mail that you expect to receive or that
you have requested. All of our e-mail contains clear information
on how to unsubscribe, and we honor all requests as quickly as
possible. Below are examples of types of communications you may
receive from us.
Reservation confirmation messages
When you make a purchase on ACHotelExperts.com, we e-mail or
send via postal mail your travel itinerary confirmation. The
confirmation will include your name, information on the product
or products you’ve purchased, your confirmation number(s), your
e-mail address, your billing address, the last four digits of
your credit card, the terms of your purchase or a link to the
terms of your purchase, fulfillment instructions and details,
and your billing total.
Changes to your reservation
If one of your travel or entertainment-related purchases changes in
any way, we use the information you provided to us during the
purchase process to contact you by e-mail, postal mail or by
phone to alert you of the change. We may also suggest alternate
arrangements within these communications.
Examples of such changes include but are not limited the following:
or performer cancels a performance.
maintenance issues or conditions prohibit a tour company
from fulfilling a tour reservation.
maintenance issue, administrative error or health/safety
issue prevents a hotel from fulfilling a previously
Marketing or promotional e-mails
If you sign up for one of our marketing e-mails either directly,
through the membership area, during a purchase, during a contest
sign-up, or by any other means, we will send you the marketing
e-mail that you have requested.
We only send these e-mails to visitors and customers who sign up
for one of our mailing lists or who agree to future contact
regarding special promotions and offers from
If you are receiving e-mail from us and wish to unsubscribe, either
follow the unsubscribe instructions in the e-mail, e-mail us,
call us or send us a note via postal mail to inform us that you
do not want to receive e-mail from our company.
Click here for our complete contact information.
What information ACHotelExperts.com
ACHotelExperts.com does not rent or sell any of your personally
identifiable information to anyone.
Some Travel services sold on ACHotelExperts.com are provided
by parties other than ACHotelExperts.com. These parties
include but are not limited to hotels, restaurants, show venues,
attractions and nightclubs. ACHotelExperts.com will
provide only the personally identifiable information to these
parties that are necessary to complete or fulfill your travel
Special note: The practices and privacy policies of these
other parties may differ from ACHotelExperts.com
policies. ACHotelExperts.com suggests and
encourages you to review their privacy policies to gain further
understanding of their procedures for collecting, using, and
disclosing your information.
ACHotelExperts.com may also share personally identifiable
information to third parties who provide or offer other services
on our behalf. In some cases, an ACHotelExperts.com
travel service provider may contact you directly if additional
information is necessary to fulfill your request.
ACHotelExperts.com may also share aggregate information to
service providers, business partners and advertisers. In these
cases, ACHotelExperts.com does not provide personally
ACHotelExperts.com products offered on other sites
ACHotelExperts.com does not share personally identifiable
information with business partners who display or offer
ACHotelExperts.com products on their websites.
protects your information
ACHotelExperts.com understands that the safety of your personal
information is extremely important to you. That’s why
ACHotelExperts.com uses both electronic and other measures
to keep your information protected from unauthorized access.