AC Hotel Experts Customer
Support
Whether you choose to call one of
our expertly trained Customer Care Agents or take advantage of
our Live Online Chat or Send a "Quick Response" email or View
our FAQ, we at AC Hotel Experts are committed
to providing you with the highest level of Customer Service
possible. When contacting us regarding your existing reservation
please have your HEXP Booking # available. View F.A.Q
below.
Atlantic City Hotel Experts LLC
34 N Mississippi Avenue
Atlantic City, NJ 08401
Local Phone: 609-347-9000 Toll
Free:
1-888-392-8288
Email:
[email protected]
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FAQ (frequently asked Questions)
How do I cancel my reservation? Cancellation Policy
If you need to cancel your reservation you must call us at least
72 hours prior to your arrival date, at 1-888-390-8088. A
customer service representative will cancel your reservation and
will email you a cancellation notice and number for your
records. There is a $25.00 processing fee for all
cancellations. If you need to cancel within 72 hours of your
arrival date you must call us at 1-888-390-8088, you will be
given a cancellation email, and number to verify you have
cancelled and may be billed an additional fee up to your first
nights room charge and tax recovery charges. If you do not
cancel and do not show up at the hotel by 11:30pm on the day of
your arrival, your entire stay is cancelled by the hotel and you
are billed for your entire stay with no refund. Be sure to
cancel and retain your cancellation email for you records. For
cancellation purposes arrival date is considered 12:01am EST day
of arrival. During some holidays and special events the
cancellation policy may be modified and rooms may not be
cancellable. Note: If you booked a Package,
$50 will be held from the credit until we have received the
tickets and vacation package add-ons back.
What is your cancellation policy.
All cancelled reservation must be made by calling
1-888-390-8088 between 9a.m. and 6p.m. and will receive a
cancellation number over the phone to retain for record and
an email confirmation of cancellation to the email addressed
used to make the reservation as further proof of
cancellation. Our cancellation policy is described during
the reservation process on the phone and on the website
during the reservation transaction before the client enters
credit card data. By agreeing to the terms and conditions
on the website booking engine reservations process you
accept that you will be charged for cancellations as
outlined. All cancelled reservations will be charged a
$25.00 per room processing fee. Any reservations cancelled
within 72 hours of arrival date may be charged a fee up to
the first night room and tax recovery fees. No shows are
charged in full for their reservations.
For cancellation purposes arrival date is considered 12:01am
EST day of arrival. Over some holidays and special events
the cancellation policy may be modified and rooms may not be
cancellable. Note: If you booked a Package,
$50 will be held from the credit until we have received the
tickets and vacation package add-ons back.
When are you going to bill my credit card?
We charge your credit card at the time of booking. Our name
will appear on your credit card as AC HOTEL EXPERTS. We will
bill you for the full amount for hotel room and a recovery fee
to cover taxes.
How many people can I have in my room?
Rates are based on 2 adults per room. Maximum occupancy is 4
adults per room. There is an additional person charge of
$15-$25 (depending on hotel) per person over 2. Children are
free in some hotels and those policies are displayed under hotel
information.
What hotels are on the boardwalk?
Taj Mahal Casino, Hilton Casino, Resorts, Sands Casino,
Tropicana Casino, Trump Marina Casino, Trump Plaza Casino,
Atlantic Palace Suites, Flagship All Suite Resort, La
Renaissance Suites, and Royal Suites. Go to the city map page
of our site to see all the hotel locations.
What hotels have indoor pools?
Borgata Casino, Trump Taj Mahal Casino, Hilton Casino, Resorts
Casino, Tropicana Casino, Trump Plaza Casino, Flagship All Suite
Resort, La Renaissance Suites and Sheraton Convention Center.
I want to change/modify my reservation.
If you need to modify your reservation you must call us at least
72 hours prior to your arrival date, at 1-888-390-8088. A
customer service representative will modify your reservation if
possible given current hotel availability and restrictions, and
if successful, will email you a modification notice for your
records. As a courtesy to our customers, there is no charge for
modifying reservations 72 hours prior to your arrival date. You
cannot modify your reservation within 72 hours of arrival.
I want to make a reservation now!
Great!, You need to book it online to take advantage of the best
available rates. Since you are on the site, just click on check
availability and enter the dates you want, select a hotel from
the display of hotels by clicking book now. You will get a form
to fill out, and then will click to confirm your reservation.
An email confirmation will be sent to you within minutes
confirming you booking details. Book mark our website before
you leave it today so you can come back to us for questions and
future hotel reservations.
I want to pay by check or cash.
If you want to pay for your reservation by check or cash you may
do so but you must contact us by phone to book. We will then
give you the payment details. Please call us @1-888-390-8088
Atlantic City Hotel Experts LLC
34 North Mississippi Avenue
Atlantic City,
NJ,
08401
USA
609-347-9000 – 1-888-392-8288
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