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AC Hotel Experts Customer Support

Whether you choose to call one of our expertly trained Customer Care Agents or take advantage of our Live Online Chat or Send a "Quick Response" email or View our FAQ, we at AC Hotel Experts are committed to providing you with the highest level of Customer Service possible. When contacting us regarding your existing reservation please have your HEXP Booking # available. View F.A.Q below.

Atlantic City Hotel Experts LLC
34 N Mississippi Avenue
Atlantic City, NJ 08401 

Local Phone: 609-347-9000  Toll Free: 1-888-392-8288

Email: Bookings@achotelexperts.com

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Customer Care - Support


1. Fill out the customer service "Quick Response" form above, or

2. Click on LIVE CHAT on the top right side of this page, or

3. Call us toll free at 1-888-390-8088 for customer service. Thank you


Modify or Cancel a Reservation

Cancellation Policy

Billing Questions

Report Technical Problems

Contact Address

FAQ (frequently asked Questions)

How do I cancel my reservation? Cancellation Policy

If you need to cancel your reservation you must call us at least 72 hours prior to your arrival date, at 1-888-390-8088.  A customer service representative will cancel your reservation and will email you a cancellation notice and number for your records.  There is a $25.00 processing fee for all cancellations. If you need to cancel within 72 hours of your arrival date you must call us at 1-888-390-8088, you will be given a cancellation email, and number to verify you have cancelled and may be billed an additional fee up to your first nights room charge  and tax recovery charges.  If you do not cancel and do not show up at the hotel by 11:30pm on the day of your arrival, your entire stay is cancelled by the hotel and you are billed for your entire stay with no refund.  Be sure to cancel and retain your cancellation email for you records. For cancellation purposes arrival date is considered 12:01am EST day of arrival. During some holidays and special events the cancellation policy may be modified and rooms may not be cancellable. Note: If you booked a Package, $50 will be held from the credit until we have received the tickets and vacation package add-ons back.

 What is your cancellation policy.

All cancelled reservation must be made by calling 1-888-390-8088 between 9a.m. and 6p.m. and will receive a cancellation number over the phone to retain for record and an email confirmation of cancellation to the email addressed used to make the reservation as further proof of cancellation.  Our cancellation policy is described during the reservation process on the phone and on the website during the reservation transaction before the client enters credit card data.  By agreeing to the terms and conditions on the website booking engine reservations process you accept that you will be charged for cancellations as outlined.  All cancelled reservations will be charged a $25.00 per room processing fee.  Any reservations cancelled within 72 hours of arrival date may be charged a fee up to the first night room and tax recovery fees.  No shows are charged in full for their reservations.

For cancellation purposes arrival date is considered 12:01am EST day of arrival.  Over some holidays and special events the cancellation policy may be modified and rooms may not be cancellable.  Note: If you booked a Package, $50 will be held from the credit until we have received the tickets and vacation package add-ons back.

 When are you going to bill my credit card?

We charge your credit card at the time of booking.  Our name will appear on your credit card as AC HOTEL EXPERTS.  We will bill you for the full amount for hotel room and a recovery fee to cover taxes.

 How many people can I have in my room?

Rates are based on 2 adults per room.  Maximum occupancy is 4 adults per room.  There is an additional person charge of $15-$25 (depending on hotel) per person over 2. Children are free in some hotels and those policies are displayed under hotel information.

 What hotels are on the boardwalk?

Taj Mahal Casino, Hilton Casino, Resorts, Sands Casino, Tropicana Casino, Trump Marina Casino, Trump Plaza Casino, Atlantic Palace Suites, Flagship All Suite Resort, La Renaissance Suites, and Royal Suites.  Go to the city map page of our site to see all the hotel locations.

 What hotels have indoor pools?

Borgata Casino, Trump Taj Mahal Casino, Hilton Casino, Resorts Casino, Tropicana Casino, Trump Plaza Casino, Flagship All Suite Resort, La Renaissance Suites and Sheraton Convention Center.

 I want to change/modify my reservation.

If you need to modify your reservation you must call us at least 72 hours prior to your arrival date, at 1-888-390-8088.  A customer service representative will modify your reservation if possible given current hotel availability and restrictions, and if successful, will email you a modification notice for your records.  As a courtesy to our customers, there is no charge for modifying reservations 72 hours prior to your arrival date.  You cannot modify your reservation within 72 hours of arrival.

 I want to make a reservation now!

Great!, You need to book it online to take advantage of the best available rates.  Since you are on the site, just click on check availability and enter the dates you want, select a hotel from the display of hotels by clicking book now.  You will get a form to fill out, and then will click to confirm your reservation.  An email confirmation will be sent to you within minutes confirming you booking details.  Book mark our website before you leave it today so you can come back to us for questions and future hotel reservations.

I want to pay by check or cash.

If you want to pay for your reservation by check or cash you may do so but you must contact us by phone to book.  We will then give you the payment details.  Please call us @1-888-390-8088

Atlantic City Hotel Experts LLC
34 North Mississippi Avenue
Atlantic City, NJ, 08401 USA
609-347-9000 - 1-888-392-8288

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