Best Hotel Rate Guarantee

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Our Guaranteed Lowest Rate Program

We'll beat our competitors rate, Guaranteed! Our Lowest Rate Guarantee program applies to hotel rooms reserved online or in our call center at the hotel where the "Guaranteed Lowest Rate" icon is displayed. Hotels that display the Guaranteed Lowest Rate icon are warranted to be the lowest rate publicly available to leisure travel consumers over the Internet when compared to the same hotel and room type and dates on other websites.

To initiate the Lowest Rate Guarantee, you must have reserved a room on one of our sites that displays the Guaranteed Lowest Rate logo and received a valid booking number from us.

To submit a claim: you must have found a lower rate on another website and we are be able to verify that the rate on the other website is the same hotel, same room type, same number of guests, same dates and must be publicly viewable (Available to the general public without having to establish an account with that website, must be able to view the rate on the website by doing a simple date search) and is must show as available (The rate and room type is currently available for the same dates and can be reserved online) via the Internet. For multiple night reservations, the rate over the course of the entire stay will be evaluated to determine if the rate is lower.

Include your full name, ACHotelExperts booking number associated with the claim, the website where you found the lower rate within 24 hours of making your reservation with us, the hotel, room type, dates and rate. Notify us of your claim here.

Provided all the conditions of our Lowest Rate Guarantee program are met, we will honor the lower rate found on the other website with the following exceptions.

a) Not Valid if your hotel stay begins within the 24 hour period.

b) Not Valid if for any reason we have not received full payment of your reservation.

c) Not Valid for rates offered without the specific hotel name and address being disclosed or until the consumer completes the booking process.

d) Not Valid if any rates are considered special or discounted in relationship to membership clubs or discount programs, negotiated volume rates, corporate rates, convention or group rates, wholesale rates, association or government rates, rates that require a coupon, certification redemption, rates that are part of a travel package, deal or bundled with add ons more than just hotel accommodations.

No cash or other substitution, assignment, or transfer of the Lowest Guarantee Rate shall be permitted except as expressly set forth herein.

Offer void where prohibited by law. ACHotelExperts reserves the right to modify, alter, suspend or terminate the Lowest Rate Guarantee program at any time without prior notice at our sole discretion. ACHotelExperts reserves the right at our own discretion to disqualify any individual or entity found to be tampering with our Lowest Rate Guarantee offer. Any claim that is determined to be incomplete, inaccurate, or is otherwise determined to be fraudulent or deceptive, at our own discretion, will not be honored. ACHotelExperts will only honor one qualifying claim per reservation / per lodging property.

Effective September 8, 2009, subject to change without notice.

 



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